At Borcelle Kurta, we are committed to providing exceptional service to our valued customers. We understand that situations may arise where you need to cancel your order, and we aim to make this process as smooth as possible. Please take a moment to review our order cancellation policy:
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Cancellation Period: You may cancel your order within 24 hours of placing it. We start processing orders immediately to ensure timely delivery, so it's essential to act quickly if you wish to cancel.
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Cancellation Procedure: To cancel your order, please contact our customer support team via email at info@borcellekurta.com. Please include your order number and reason for cancellation in your communication.
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Refund Eligibility:
- Orders canceled within the specified cancellation period will be eligible for a full refund.
- Refunds for canceled orders will be issued using the original payment method within 3-5 business days of cancellation. Please note that it may take additional time for the refunded amount to reflect in your account, depending on your financial institution.
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Exceptions: Some customized or made-to-order items may not be eligible for cancellation or refund once production has begun. Please refer to the product description or contact our customer support team for more information before placing your order.
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Changes to Orders: If you need to modify your order instead of canceling it, please contact us as soon as possible. We will do our best to accommodate your request, but changes may not be possible if the order has already been processed or shipped.
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Late Cancellation: Orders canceled after the 24-hour window or after shipment may not be eligible for a full refund. In such cases, a restocking fee or shipping charges may apply, which will be deducted from the refund amount.
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Force Majeure: In rare instances where circumstances beyond our control, such as natural disasters or supplier delays, prevent us from fulfilling orders or processing cancellations, we reserve the right to modify our cancellation policy accordingly. We will communicate any changes promptly to affected customers.
By placing an order with Borcelle Kurta, you agree to comply with the terms and conditions of this cancellation policy.
If you have any questions or require further assistance, please don't hesitate to reach out to our customer support team. We're here to help!
Borcelle Kurta Customer Support Team Email: info@borcellekurta.com
